Your Guide to
Find answers to common questions about our venue, facilities, and visitor experience. We are here to ensure your visit is seamless and spectacular.
Frequently Asked Questions
Everything you need to know about visiting our Canadian casino venue.
Where is the casino located?
is located in the heart of the Niagara entertainment district, Ontario, Canada. Our central location offers stunning views and easy access to local landmarks.
What facilities are available?
Our venue features a world-class gaming floor, four signature restaurants, three luxury bars, a live performance theater, a full-service spa, and a premium hotel tower.
Is parking available?
Yes, we offer a multi-level secure parking garage with over 2,000 spaces. Complimentary self-parking is available for casino guests, and valet services are offered at the main entrance.
Are restaurants available?
Absolutely. From casual dining at our 24-hour bistro to fine dining at the Summit Steakhouse, we provide a variety of culinary experiences to suit every palate.
What entertainment options exist?
Beyond gaming, we host nightly live music at the Center Bar, weekly headline acts in our Grand Theater, and seasonal outdoor festivals during the summer months.
What are the opening hours?
The main gaming floor and our 24-hour bistro are open every day of the year. Specialty restaurants and retail shops have varying hours, typically from 11:00 AM to 11:00 PM.
Is the venue suitable for all visitors?
While the gaming floor is restricted to those 19+, our dining facilities, hotel, and theater are open to guests of all ages, making it a versatile destination.
Is there public transportation nearby?
Yes, the venue is served by major city bus routes and is a short walk from the regional train station. We also offer a complimentary shuttle service from major downtown hotels.
Are there accessibility options?
The entire venue is fully ADA-compliant. We offer accessible parking, elevators to all levels, wide aisles on the gaming floor, and specialized seating in our theater.
How can visitors contact the venue?
You can reach our Guest Services team 24/7 via phone at +1 (555) ASH-CREST or through our online contact form on the Contact page.
What should first-time visitors know?
First-time visitors should bring a valid government-issued photo ID. We recommend joining our Players Club for immediate rewards and checking our dress code for evening dining.
Are events available throughout the year?
Yes, we maintain a vibrant events calendar including holiday galas, poker tournaments, charity fundraisers, and seasonal food festivals.
Prepare for Your Visit
A step-by-step guide for a flawless first experience at .
Check Identification
Ensure you have a valid, government-issued photo ID. Entry to the gaming floor requires guests to be 19 years of age or older in Ontario.
Dress for the Occasion
While our casino floor is casual-chic, many of our signature restaurants and bars prefer a smart-casual dress code. Avoid athletic wear for evening dining.
Plan Your Arrival
The best time to visit for a quiet experience is weekday mornings. For those seeking high energy, Friday and Saturday nights are peak hours with live entertainment.
Observe Etiquette
Respect other guests' privacy. Photography is generally permitted in public areas but strictly prohibited at gaming tables and slot machines.
Getting Here & Accessibility
We are committed to providing a welcoming experience for every guest, regardless of how they choose to travel.
Guest Parking
24/7 secure underground parking. Complimentary for Players Club members and hotel guests.
Public Transit
Direct access via City Transit Route 102 and the Niagara Regional Express train service.
Barrier-Free
Ramps, automated doors, and spacious elevators ensure full access to all venue levels.
Shuttle Service
Complimentary shuttle runs every 30 minutes from major downtown hubs and the airport.
Directions
Located just off Highway 420. Follow signs for the Fallsview District for direct venue entry.
Special Inquiries
Need specific assistance? Contact our concierge team in advance for personalized support.
Still Have Questions?
Our dedicated team is ready to assist you with any specific inquiries or special requests. Whether you're planning a large group visit or need detailed directions, we're just a message away.
